i have up graded my iphone 6 to a iphone 13mini. All of the data has been transferred across but my new phone does not recognise my OLD sim card.
Best answer by andewhite
View original
Userlevel 8
+9
Have you got a screenshot of the issue?
Userlevel 1
The screen on my new phone has all the same icons as my old phone but when I put the old sim card in it does not let me make phone calls
Userlevel 8
+9
Does the iD SIM card still work in your iPhone 6?
Userlevel 1
yes it works in my old phone
Userlevel 8
+9
Okay
If you’ve upgraded through iD, they’ll have sent you a ‘new’ inactive (blank) SIM card, with your upgrade.
You might need to use the ‘new’ SIM - sounds like you’ve had your ‘old’ iD SIM for several years.
This ‘new’ iD SIM card will need to be activated - it’s all explained in the “Activating your new SIM card” community article.
Good luck
Userlevel 1
Thank you Andewhite, I think that may have worked. Apparently it may now take up to 24 hours to connect the new phone, but that is fine. I appreciate your time and help. Cheers Phil
Userlevel 8
+9
FYI, once the ‘new’ SIM has been activated, your ‘old’ SIM will stop working.
I hope it takes less than the stated “up to 24 hours”, which seems unnecessarily long.
🤞
Userlevel 1
well 24 hours have been and my phone is not working. I have checked on the app in my services and it says the sim is active but I can not make any phone calls.
Userlevel 8
+9
Okay
If the ‘new’ SIM works in your old phone, then your new iPhone 13 might be a dud.
Good luck 🍀
Userlevel 7
+10
well 24 hours have been and my phone is not working. I have checked on the app in my services and it says the sim is active but I can not make any phone calls.
Hello
If you still have issues, let us know here.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more