Solved

sim only contract to monthly contract keeping same number

  • 10 July 2023
  • 4 replies
  • 372 views
F
Rank

I have a SIM only contract with ID mobile and upgraded in June, I put my old SIM in new phone thinking this would replace my old contract with the chosen handset contract and i would be able to keep my phone number.

But I am being told I can't and I'm being treated as a new customer. 

Do I have to get a PAC code from id mobile and send it back to id mobile??

Please how do I keep my old number ??

icon

Best answer by andewhite 10 July 2023, 10:24

View original
This topic has been closed for comments

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Oh dear @Fabulous, from what you’ve posted it sounds like you’ve purchased a new iD contract, instead of upgrading your existing SIM only iD contract. 

Unfortunately, you can’t use a PAC to transfer from one iD account to another iD account - a PAC can only be used when moving your number to a new supplier.

You’ve got two options @Fabulous: 

  1. If you’re in the cooling-off period, get a returns number for your new contract to cancel and return the order items.
  2. Get a PAC for the number you want to keep, move that number to a new provider’s PAYG SIM (e.g. giffgaff), and then get a PAC from the new provider to transfer the number you want to keep to the monthly iD contract.

    

F
Rank

Thank you so much for replying @andewhite it seems alot to do to keep the same number, I will have to put it down to a learning curve and will use the SIM that came with the phone ..new number 👍🏽🌞😁

andewhite
Rank
Userlevel 8
Badge +9

Good luck @Fabulous.
🤞 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Fabulous,

In the future, you can just log into your account and click My Account > Upgrade

Upgrading will replace your contract with a new one and/or handset (if selected) and keep your number.

If you need help cancelling the old contract, please let us know.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?