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SIm upgrade to Contract phone

  • 28 December 2020
  • 7 replies
  • 222 views
J
Rank
Userlevel 1

Yes back again, quick question, if i upgrade from a sim only contract to a 24 month phone contract, will i keep my current number ?

 

Many thanks for your time.

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Best answer by Mohsin 30 December 2020, 13:27

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7 replies

Mohsin
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Userlevel 6
Badge +4

Hi @JeffB 

When purchasing this you must select from the upgrade deals and not new contracts. If you select from the upgrade deals, you will be able to keep the same number.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi @JeffB 

When purchasing this you must select from the upgrade deals and not new contracts. If you select from the upgrade deals, you will be able to keep the same number.

-Mohsin

Thanks Moshin, 

Much appreciated.

Mohammed
Rank
Userlevel 7
Badge +10

Just to confirm @JeffB,

This is done by:

Logging into the app/account

Clicking My Account

Then Upgrade

From here you can select the handset & plan

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Thank you Mohammed,

 

Yes all done yesterday thanks, new phone arrived today. 

 

Many thanks

J
Rank
Userlevel 1

@Mohammed  New sim arrived yesterday , can i use my old sim ? Or do i have to put the new sim in ? My account has already changed to the 24 month contract, so i am unsure if i need to use the new sim or keep using the old one? 

 

Many thanks

 

Jeff

Ryan
Rank
Userlevel 6
Badge +10

Hi @JeffB,

You can continue to use your old SIM card however if your online account asks you to activate the new SIM card, we would advise doing that and to then use the new SIM card going forward.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
J
Rank
Userlevel 1

@Ryan 

 

Thanks very much for the reply.

 

Jeff B

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