Upgrade to New Phone

Hello @clubsceneuk2,

It depends on when you upgrade.

Let’s say your plan is £10.00 per month on your current SIM only deal and your bills cover line rental from the 5th of each month to the 4th of the following.

E.g. bill is produced on the 5th each month so this month is 05/01/21 - 04/02/21. The bill would be £10.00 (+ any charges but let’s ignore any out of plan usage etc and assume it’s just the monthly line rental).

If you upgrade tomorrow (06/01/21) to your new handset contract, then we’ve already billed you this month (covering 05/01/21 - 04/02/21) at £10.00 rate.

But your new plan is £38.99. 

We don’t produce a 2nd bill, instead, when your next bill is produced on the 05/02/21, we’ll charge you £38.99 for the period of 05/02/21 - 04/03/21 (the month in advance), but then we’d also re-calculate your last bill.

This will include a credit of the line rental from the 06/01/21 - 04/02/21 at the £10.00 rate, so just under 1 months line rental.

We’d then re-bill you for this same period but for the new plan rate of £38.99. So whatever this works out as, is what the correct charge would be.

Taking this charge and subtracting the credit provided will give you the amount we’d then add to your bill which is already £38.99.

I hope that makes sense.

It’s, therefore, better to wait till the end of the month, since the recalculation period is a lot less (e.g. 3 days before your next bill) when upgrading, if you wanted to avoid a big bill like so.

But it just means you’re waiting longer to upgrade also.

Upgrading earlier gets you the upgrade quicker but just means a bigger bill next month.

You’d still only pay the amount you’re due to pay so nothing more, nothing less, but gives you an idea of how it’s worked out.

Mohammed