Question

Upgraded, SIM now "Not registered on Network"

  • 12 September 2022
  • 4 replies
  • 137 views
Rok Sana
Rank

After upgrade and 24h I still have "No registered on Network " why? 

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Are you using the ‘new’ SIM you got with your phone upgrade?

If you are, have you activated the ‘new’ SIM?

If your ‘old’ fits you upgraded phone, try using the ‘old’ SIM instead - anyway, good luck @Rok Sana.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Rok Sana 

 

After an upgrade you should receive a new SIM card, have you tried using this SIM?

 

Let us know!

 

Tom

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Colin Flood
Rank

3 weeks and 3rd sim as they work for few days then absolutely nothing as not registered on network so no cell connection or mobile data.

back office have had it for 3 weeks now

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Colin Flood,

Sorry to hear you’re having issues with no services for over 3 weeks.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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