Upgraded to a sim only plan, sim arrived Monday to say that my contract had been upgraded and that my sim would take upto 24 hours till it would be active and that I would relieve a message when it complete.
It's been longer than 24 hours, I restarted my phone and it still hasn't worked, everytime I try to make a call it says its not supported on the network
I can't seem to find the chat option to speak to someone direct
Any ideas?Â
Best answer by Heather_09
View original
+9
If you upgraded to SIM only through your online iD account, you wouldn’t have needed a new SIM unless the old SIM didn’t fit in the handset you’re usingÂ
If you’ve received a new iD SIM with your upgrade, the new SIM needs to be activated before it can be used.Â
The iD online live chat is at https://idmobile.co.uk/live-chat - the agents work until 8pm on weekdays (6pm at weekends).
+4
Hi
Â
If you’ve upgraded you may have stayed on the old SIM card you already have, have you tried this?
Â
Tom
Thank you, I was able to access the chat and it turns out I did need to put in and use my new simÂ
+10
Hey
Sounds like you may have accidentally activated the new SIM via the app which is why the services swapped over.
Glad it’s now working again.
Mohammed
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