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help with registering

  • 15 July 2023
  • 4 replies
  • 59 views

Userlevel 1

Just received a sim . New customer porting number 9th august . Receiving lots of emails about registration ID mobile account/ app. Direct debit . Bill ready and I can’t register because it will only let me register with the ID mobile provided. Not very confident in moving now . So much hassle. And as I can’t view the bill what am I actually paying for. I believe I have 30 days to send the sim back. 

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Best answer by WelshPaul 15 July 2023, 20:22

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4 replies

Userlevel 7
Badge +10

Glad to hear it got sorted in the end.

Mohammed

 

Userlevel 1

Thank you . But I did live chat . Moved the port day forward and waited until my other operator had stopped . All working 

Userlevel 7
Badge +7

Hi @E22,

Welcome to the Community!

I hope that the information that @WelshPaul provided has helped.

If you require more information you can let us know here.

 

Kash

Userlevel 8
Badge +6

You register using the temporary iD Mobile number. Then, once the port has been completed, the number on the account will be updated and show your ported number.

Why iD Mobile?