Question

Logging into my account

  • 23 July 2023
  • 1 reply
  • 192 views
T
Rank

Hello,

I can’t access my account on the app or online as it says my number is not recognised, yet I am signed up with ID mobile on my iphone settings.
I am trying to change my plan so really need access immediately as I am going away soon.

 

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Thea Haigh,

You need to register first before you can login.

Have you previously registered here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Mohammed

 

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