Question

Registration Issues

  • 10 July 2023
  • 2 replies
  • 47 views

Received my pay monthly SIM today and have attempted to register.

 

Filled all details in (including security code) and when I clicked submit it briefly showed an error (some red writing at top of screen) then it just goes blank.

If I try to do the registration process again it says the details already exist but when I try to log in it says that they don't 🤣

Please can someone shed some light on this as it blooming frustrating. Not a great start to my iD journey.


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2 replies

Userlevel 7
Badge +10

Hey @tangerine1953,

What does the error message say? 

Can you screenshot this and blank any personal info?

Mohammed

 

Userlevel 8
Badge +9

Okay @tangerine1953, if I was in your position I’d try contacting iD customer service privately using iD online live chat, or Facebook Messenger, or Twitter DM. 

The support teams work until 8pm weekdays.

 

Why iD Mobile?