Question

"Sorry, your user name or password wasn't quite right. Please try again" error message. Anyone else living this absolute nightmare

  • 10 July 2023
  • 5 replies
  • 147 views
V
Rank
Userlevel 1

New user, have tried again and again yet machine says "Sorry, your user name or password wasn't quite right. Please try again" error message. What is the solution as I have seen this a few times on this forum. 

5 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @VM12, if I was in your position I’d try contacting iD customer service privately by using iD online live chat, or Facebook Messenger, or Twitter DM. 

The support teams work until 8pm weekdays.

 

V
Rank
Userlevel 1

Ok I will do that, thanks for the advice.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @VM12,

Have you registered for an account?

Note that the Community account is separate to the iD Self-care account so have their own logins.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lucy Culshaw
Rank

hey @VM12 I’m having the same issue, how did you get out of it?

Tom
Rank
Userlevel 7
Badge +4

Hi @Lucy Culshaw 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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