I can see this is going to be a great experience!!!
Phone and sim arrived
No welcome email
No invoice
No transaction number
No its not in spam/junk email folder it simply doesn't exist
No its not written on any physical items received
I can not believe there's no option to get live help! just a link to this forum.. i can't even return the phone and sim.. atrocious.
Hope your matter can be resolved with the sales team.
As for a great experience trust me I've been there. 😉
Joe
Hi there Brad, we’re very sorry to hear you’ve not received your transaction code from us. This seems to be a common issue with orders outside of ID Mobile online, and via our third party websites.
However, if you’re certain you’ve not received it and checked all spam, junk folders etc, then we can indeed retrieve it for you.
Please send us a personal message and include the following information so we can do so:
Thank you,
Tyler
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