Having logged in to the ID Mobile website successfully and set up my account, I cannot log in to the ID Mobile app on either of my iOS devices. Despite the same username and password working successfully when logging in to the website, the ID Mobile app keeps giving an “incorrect username/password” error.
Why would the username be accepted by the website but rejected by the app? Do I need to change my password in order for the app to work?
Best answer by ProfessorJay
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