Solved

Wrong data showing on my dashboard

  • 23 September 2020
  • 5 replies
  • 156 views
Pickles1970
Rank

My dashboard is showing 21 GB instead of 30GB, which I signed up to yesterday.

Please can you amend.

 

 

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Best answer by Pickles1970 25 September 2020, 16:15

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5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Pickles1970,

Was this a new contract or an upgrade/plan change? If the latter, you may have a pro-rata allowance until your allowance refresh cycle come around. Does the same allowance show on both the app and the online account dashboard?

Please let us know if that isn’t the case and we’ll see how else we can help.

Ryan

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Pickles1970
Rank

It has been resolved and confirmed as showing pro rata data. Thanks

Will
Rank
Userlevel 6
Badge +8

Thank you for sharing the fix @Pickles1970.

 

It’s really helpful to everyone on the Community pages when people do that, so we really appreciate it.

 

Take care.

 

Will

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Sonia Dee
Rank

I recently changed to sim only for £5 and I am pretty sure the deal was 3GB, it shows 2.

Will
Rank
Userlevel 6
Badge +8

Hi @Sonia Dee,

 

How long ago did you change you plan and how long has this been the case sorry?

 

Will

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