Sim Card not working

  • 6 September 2023
  • 2 replies
  • 40 views

My SIM card stop working Since 05/09/2023. I have contacted to Customer Service who told me in your Area M12 Post code we got Technical Issue. Engineers working on it . I went for work in SK5 post code on same day I got same issue there. Today 06/09/2023 I came to WA15 Post Code I got same issue message No Sim. I followed Customer Adviser Instructions to Reset phone & Plane Mode On/Off & Take out sim from phone on each Post code locations it’s connected 3 seconds then again got message No sim. I am very disappointed the service I got . It’s effecting my work etc. If I got issue on M12 Post code it has to work other post codes that are 12 Miles faraway. 


2 replies

Userlevel 8
Badge +9

Sounds like your SIM card might be damaged or faulty @M.zubair

You can get a free replacement in-store at any branch of Currys.
iD replacement SIM cards are not activated, so you’ll need to activate a replacement iD SIM in order to use it.

 

Userlevel 7
Badge +5

Hi @M.zubair 

 

Does your SIM card not work in any location whatsoever?

 

No signal bars at all?

 

If not, it may be worth tying the above from @andewhite and getting a replacement SIM card from your local Currys store, activating it on your app and seeing how you get on.

 

Tom

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