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App shows an outstanding balance but bank shows paid via direct debit?

  • 19 December 2020
  • 1 reply
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Hello the app says I have an outstanding balance but my bank statements show I made that payment and it went threw without issues, I have even contacted the bank and requested proof of this and they have send a request to get all payments to ID printed and sent to me. I have been trying to contact support but with no luck please help.

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Best answer by Michelle 26 December 2020, 16:05

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Michelle
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Hi @KilnFirelink 

 

We’ll send you a private message on here so that we can verify your details and take a look over you bills.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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