Can't submit forms or text charity numbers

Hi @GinaG, thanks for getting in touch. Do you mean that you’re never able to submit forms on any website? This sounds like an issue with your phone’s browser rather than a network problem. What’s the make and model of your phone? Have you tried using a different browser? 

Regarding the charity texts, it’s possible that a premium number bar or a bill cap is preventing you from sending these. 

If you contact our Live Chat team, they should be able to help disable this.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, make sure you’re logged into your account, and then scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thank you,

Rory