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Emails not sent

  • 11 September 2020
  • 3 replies
  • 58 views

When I try to reply to emails or click on ATTEND for an event my phone does not send the email/message. At home I use my laptop so unsure if the phone does work at home when I am using my home internet. Why doesn’t my phone send messages esp when I am out and about. So frustrating.

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Best answer by Ryan 11 September 2020, 16:08

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Userlevel 6
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Hi @ateallthis,

Can you try sending one when at home to see if it is data connection related? Or, when you are out and about, do other internet-enabled apps work fine? If so, then this would eliminate a potential connection issue and it’s more than likely to be a software issue. 

Which email app do you use on your phone? It might be worth setting up your email account from scratch again on the app.

Ryan

Thanks. I was able to send an email from home no problem.

Userlevel 7
Badge +10

Glad to hear that @ateallthis

 

Mohammed

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