Question

new phone sound quality is poor

  • 4 June 2020
  • 1 reply
  • 89 views
Lou62
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I recently got my dad the Samsung A10 

He is struggling to hear when making phone calls, it sounds muffled like it’s underwater. 
any help appreciated 

1 reply

P
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Userlevel 4
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Hi @Lou62 

Welcome to iD Community.

Sorry to hear about the phone issue. 

Please contact our Live Chat team who are able to assist you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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