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Nokia 6.1 Screen Unresponsive

  • 9 April 2019
  • 1 reply
  • 1171 views

My device has become unresponsive to touch, the phone boots up and the screen displays correctly. Volume and power keys are functioning.

I have tried to do a graphics test with no luck, power cycling does not work either. Doing a factory reset yields no results either.

Any productive help welcome.
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Best answer by Gregor 10 April 2019, 09:13

Hi @skimbleshanks

If you purchased your phone directly from ID Mobile or Carphone then you can visit your local Carphone store and request warranty repair / replacement ( Depending how long you have your phone, replacement is given within 30 days). They will check if this fault is covered by warranty and if it is, they will fix it for free.

Kind Regards
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Hi @skimbleshanks

If you purchased your phone directly from ID Mobile or Carphone then you can visit your local Carphone store and request warranty repair / replacement ( Depending how long you have your phone, replacement is given within 30 days). They will check if this fault is covered by warranty and if it is, they will fix it for free.

Kind Regards

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