Question

Not receiving text from other network

  • 8 April 2021
  • 9 replies
  • 26 views
G
Rank

Hi, for the past 3 weeks, I have not been able to receive text from other network members. I have done all the necessary requirements such as checking phone compatibility, requesting for a replacement sim and still there seems to be no solution to this. Is really frustrating and ruining my business. I use Samsung Galaxy A71 (2020)

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9 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Godwin 

Is the number you are using originally ported over from Lyca Mobile? If so, we are aware of an issue where Customers who have ported in where Lyca Mobile is the origin network are unable to receive off-net SMS. We can confirm this is being looked into and LYCA is working on a resolution for this with their Vendor.

-Mohsin

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G
Rank

Yeah, I think so. The number was originally lyca mobile. I hope this get resolved quickly as is ruining my business 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Godwin,

We’re hoping that the Lyca network fix the issue they’re having ASAP and we thank you for your patience.

Ryan

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G
Rank

Can i change to a new number and still be able to keep my current plan. 

Yeah since is taking lyca mobile time to fix the issue of not receiving tex and this is really affecting my business negatively, i would like to change to a new ID number, while also be able to keep my current plan.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Godwin 

Are you still having issues with receiving text messages to your phone?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Of course i am still having the same issue of not receiving text and is not right at all. If am not, why will i think of changing my number. You guys need to sort this out ASAP. 

And please i need an answer to the previous question about changing my number and still be able to maintain my plan

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Godwin,

We can change the number on your plan by replacing it with a new one, this carries a one-off charge of £25.00.

This will replace your current number and that will be lost.

The issue, as we advised, is not from our end but Lyca Mobile and it’s being looked into by them. Sadly there’s not much more we can do as it’s out of our control. 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Alright then, i need to get it done ASAP. What's the way forward. How do i do this ASAP 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Godwin,

I’ve sent you a PM here, please check your messages and respond.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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