paid my bill no service

2
Rank

I paid my I'd bill yesterday and my phone is still ristricted, I cant phone to get it turned back on so can somebody do it from here

 

2 replies

Ebonyxo
Rank

I paid my bill and it’s still not letting me phone saying I have a outstanding payment of £00.00 ?

P
Rank
Userlevel 4
Badge +2

Hi @Ebonyxo @25075033 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via web chat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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