Best answer by Gregor
View originalPhone say's no sim when there is one
Userlevel 1
I have a new sony xperia xz2 (3 months old) it has worked fine until a couple of days ago when the phone stopped recognising that there was a sim inserted(No SIM card - No service). To begin with i just had to restart the phone and it would recognise the sim and all would be fine for a wee while then it would happen again, but now it won't work at all. I have tried giving the sim a wipe, making sure it is inserted properly, switching off for a while then restarting, but nothing works. The phone software is up to date and I have backed up my data and done a factory reset a couple of times, but nothing has seemed to work. I think there is a problem with the phone as a have tried the sim in another phone and it said it was locked to another network so i presume it was working, just not on the network of the old phone (EE)
Hi @SteveHinley
You have a few options here to try to fix it.
You could contact Sony directly and send it for repair by using this Link. They usually take around 5 working days to fix and if it is under warranty it will be for free.
You can also go to your nearest Carphone Warehouse to request warranty repair as they are accredited by Sony to repair phones under warranty even if you didn't buy from them. Here is the Link to read a bit about repairs made by Carphone and Knowhow team.
Regards
You have a few options here to try to fix it.
You could contact Sony directly and send it for repair by using this Link. They usually take around 5 working days to fix and if it is under warranty it will be for free.
You can also go to your nearest Carphone Warehouse to request warranty repair as they are accredited by Sony to repair phones under warranty even if you didn't buy from them. Here is the Link to read a bit about repairs made by Carphone and Knowhow team.
Regards
Userlevel 1
Thank you
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more