Question

Ported my number, but old number still showing in texts

  • 25 August 2020
  • 1 reply
  • 277 views
D
Rank

Hello,  I joined Id Mobile about a week ago from Tesco Mobile.  The transfer via a PAC went well and was done within the promised 24 hours.

After setting up everything on the phone from backups, I’ve noticed that texts are still showing the number that came with the Id SIM, and not the number that was ported from Tesco.

The phone is a Nokia 5.3, running Android One (shows as Android 10 in settings)

While this isn’t the end ofthe world, I’d really like to fix it!

Many thanks

Denise

 

1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @DeniseHowland,

 

Is there a “My Number” setting on the handset? If so, are you able to check that your newly ported number is there, and not the one that came with the SIM card?

 

Will

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