Question

restricted services after payment

  • 19 November 2020
  • 3 replies
  • 21 views
Lesley55
Rank

Hi, I have paid my bill but services have been restricted. I can't get through to anyone on the phone or chatbot.

This topic has been closed for comments

3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Lesley55,

 

Have you tried powering down the handset for 10 minutes since we received payment? This can often put things right in a scenario like this.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lesley55
Rank

I changed my direct debit date from the 15th to the 1st of the month. The direct debit was successful on the 1st and then the phone services were restricted on the 15th when the old direct debit was due. My services have been restricted for over 10 days now whilst I have paid for these services. Can this issue be resolved asap? 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Lesley55 

 

We are sorry to hear this situation has occurred and would like to take a look over your account. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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