Samsung A71 - issues

  • 19 February 2021
  • 1 reply
  • 5 views

I upgraded to Samsung A71 in Nov last year.  I have had continual issues with it -

major one is the mic not working: go to answer a call and they can't hear me, have to switch ph off & back on again.

Swipe screen stops working

Volume refuses to do what's its asked, trying to turn it down and it goes up? 

Does anyone else have problems with this phone or just me? 

Unfortunately I don't have a spare phone and therefore can't really reith they phone as I will be without contact. 


1 reply

Userlevel 4
Badge +7

Hi @Lawsey00 

 

We are sorry to hear about the issues you are facing with your phone.

Y our phone would need to be booked in for a repair as there does seem to be a fault with your device. 

We’re open…where we can be within Currys PC World (check our store finder to see if your local store has re-opened). In these stores, we’re happy to be able to offer our repair services again.

If your local store is not offering repairs, I would recommend contacting Samsung directly:

https://www.samsung.com/uk/support/repair/mobile-device/

 

Thanks

 

Michelle 

iD Mobile 

 

Reply