Question

why does the phone contracted to ID Mobile not work

  • 17 September 2020
  • 5 replies
  • 43 views
Jolene79
Rank

my sons phone that I pay for is contracted with ID mobile and his contracted phone doesn't receive messages or calls ... reception is so bad 90% of the time and I don't understand why messages don't receive or send.. can someone help? 

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jolene79,

Sorry to hear that.

Has this only recently occurred or always been the case?

Have you tried restarting the phone to see if this helps?

How many bars of coverage does he have on the device?

 

Mohammed

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Jolene79
Rank

@Mohammed  yes its happened for months now and I've rebooted the phone a lot and it makes no difference.  He has reception bars also so it makes no sense  :( 

Will
Rank
Userlevel 6
Badge +8

Hi @Jolene79,

 

Could you kindly send us a postcode please so we can run some checks on the coverage in your area please? There may be a mast outage or something you see.

 

Will

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Jolene79
Rank

my postcode code is BB186UQ.. ive tried everything 

Will
Rank
Userlevel 6
Badge +8

Hi @Jolene79,

 

There was some maintenance in that area recently, but that’s since been completed. How long have you been using the SIM card? have you tried it in a different handset to see how it behaves then?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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