Wifi calling is essential where I live as the cellnet coverage is patchy. I have the latest phone software, and a galaxy note 9. It's unlocked (does that make a difference?). Where is the wifi option - I've looked in Call Settings and it's missing. I compare this to my old handset - a galaxy 7 which does have it (Phone>Setting>Wi-Fi Calling). Frustrating to have a newer phone and fewer options. Can anyone help?
Best answer by Kevin
Hey there @Krankenstein
is on the right tracks in that if you had purchased a Samsung S9 through ourselves or Carphone Warehouse then the Wi-Fi calling option would be there as the Samsung Galaxy S9 is one of the supported phones on our Wi-Fi calling supported handsets list
I noticed above you used the word "unlocked" above, which I'm assuming means you perhaps once purchased the phone through a network originally? and then had the phone unlocked later? If that is the case, then it could be the case that the phone is pre-loaded with firmware from another provider which makes it so that certain features are only accessible to that particular network.
Where was it you got the Galaxy S9 from/ with originally?
and where was it the Galaxy S7 came from?