If you’ve got an idea for a new feature in the or are experiencing an issue with the new app, there are two ways you can let us know. First, visit the ‘New app feedback’ page. Here, you’ll see a list of all the existing feedback topics that have been created and their status.
If you see a topic that already describes an idea you have, or an issue you’re facing, simply click the blue box next to the topic to give it an ‘up-vote’. This will let us know how many customers like an idea or are experiencing a particular issue.
If you don’t see a suitable feedback topic, then create a new one.
Here’s how:
-
Creating a feedback topic - Click ‘Create a topic’ on the top right of the screen. If you don’t see the ‘Create a topic’ button, you’ll need to login or register.
-
Leave your feedback - Once you click ‘Create a topic’ you’ll see the below form:
- Select ‘New app feedback’.
- Give your feedback topic a title. Create a short but descriptive title. It should summarise what your topic is about.
- Describe your issue in as much detail as possible, including what steps you’ve taken and what error message you’re getting (if any).
Important note: Never post any private information (your phone number, email address, home address, etc.). Remember, this is a public community; anyone can see your posts and use this information against you.
- Select the page you’re experiencing the issue on. For example, having problems registering? Select ‘Registration’
- Click Create.
Once you click ‘Create’, your feedback will go into our tracker. Once in the tracker, The team will review your idea or issue.
