Leaderboard
iD Mobile Website

Create a topic
Log in / Register

Announcements

The best place to stay up to date with everything Community and iD Mobile

82 Topics
754 Replies

When you subscribe we will email you when there is a new topic in this category

82 Topics

Newest first

Recently active Most replies Most views

Article RESOLVED The iD Mobile app and My Account online is currently unavailable

Article Our Chat Bot and Live Chat are Currently Unavailable

We’re currently experiencing an issue with our Chat Bot and Live Chat function.Our technical team is working on getting them back up and running as soon as possible. We’ll post any updates on this thread.In the meantime, if you’ve got a general query about your iD Mobile plan, phone or anything else...

Article iD Community News and Updates - March 2021

Want to discover all the latest updates and improvements to the Community? Read on…Here at iD, we’re always looking to make the Community experience better. From seasoned Community members, to newbies looking for the best answer to their question, we’re striving to create a forum that’s fun and enga...

Article “How are you getting on?” email sent in error + iD Mobile App and Online Account Issue

We're aware that some customers might've received an email titled "How are you getting on?" yesterday. The email suggests that you recently changed plan; however, this is not the case. This email was sent in error and can be disregarded.Edit - My account online and the iD Mobile app are now function...

NHS Deal

Is there any deal for NHS Staff at moment?

expired pac code being issued

I am cancelling and returning my contract of sim only plan with id mobile. I am repeatedly getting an expired pac code from id mobile which is the same as the pac code I received from my previous network. I want to leave ID mobile ASAP but take my number with me. Issue me a new and valid pac code.

App shows incorrect minute allowance

My monthly allowance is 1000 minutes but the app says it is 500 minutes. I got a text saying I had used 80% of my minute allowance which is why I checked in the app, I have not been notified of a reduction to my minute allowance and have not changed anything. My sister is on the same plan and he...

please can somone contact me so i can return a sim

I want to return a sim within 30 day cancellation period but website takes me to live chat and then there is no one available. I feel like this is deliberate so that it’s impossible to cancel! If you’re going to move customer service to 100% online you need to resolve this issue. Either have enough...

change phone number

I need change mine and my daughters phone numbers due to safeguard issues. How do I do this?

Upgrade from monthly contract sim

I currently have a monthly contract sim and my own handset and i am considering upgrading to a new monthly contract handset.My question is how do i upgrade and keep my number as i only see options for transferring your number if you are coming from another network.

Page 1 / 4

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number)

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Announcements

Article iD Community News & Updates - June 2021

Article Fraudulent Delivery Service SMS

Article iD 5G network: Device compatibility

Article Getting Ready for 5G

Article Deliveries and Switching over Easter

Article iD Community News & Updates - April

Article COVID-19 Initiatives 2021

Article How to Contact us Over the Festive Period

Article Switching to iD Over the Festive Period

Article Unable to see the Live Chat button?

Article COVID-19 (Coronavirus) Update

Article Trade in: Everything you need to know

Article Emergency SOS System: Government Trial

Article The iD Mobile app and My Account online is currently unavailable

Article Intermittent Network Outage

Article **RESOLVED** The iD Mobile app and My Account online is currently unavailable

Article Our Chat Bot and Live Chat are Currently Unavailable

Article iD Community News and Updates - March 2021

Article “How are you getting on?” email sent in error + iD Mobile App and Online Account Issue

NHS Deal

expired pac code being issued

App shows incorrect minute allowance

please can somone contact me so i can return a sim

change phone number

Upgrade from monthly contract sim

Sign up

Or log in to the iD Community using your Facebook account

Log in / Register

Or log in to the iD Community using your Facebook account

Scanning file for viruses.

This file cannot be downloaded

Article RESOLVED The iD Mobile app and My Account online is currently unavailable