Announcements

Article Updated 08:30 am - Customer Notice: Important info about iD Mobile services this morning

29/07/202108:30 amYou’re now able to access your account through https://my.idmobile.co.uk . The app is still unavailable.If you require support, you can contact our Live Chat team until 8:00 pm and they’ll be able to assist.28/07/2021 - 9:45 pm Our teams are continuing to work through the night to...

Article Customer Notice: Data Roaming is currently unavailable for some customers

We’re currently experiencing a technical issue that means some customers may be unable to use their Data whilst roaming.Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. This issue has now been resolved at 11:27 - 30/06/2...

Article Emergency SOS System: Government Trial - Reading Area

Emergency SOS System: Government Trial - Reading AreaThe Government is planning on running their second test of their new cell broadcasting technology which will be taking place in Reading on Tuesday 29th June 2021.The UK government’s new Emergency Alerts system will enable people to be contacted vi...

Article iD Community News and Updates - July 2021

Welcome once again to the Community news and updates blog! As always, a big hello to our newest Community members – you guys helped break the 45,000 members mark over the past month, so a big thank you to all of you. You’re awesome.We’ve been quietly working away in the background to make the iD Com...

Article iD Community News & Updates - June 2021

iD Community News and Updates - June 2021 Welcome back to the iD Community news and updates blog, and, as ever, a big hello to our newest Community members! There are quite a few newcomers this month, but more on that in a bit.Summer’s almost here, the rain is finally easing, and we can’t wait to s...

Article Fraudulent Delivery Service SMS

Advice for our Customers: Customers affected – Android UsersWhat we have identified – We’ve been made aware that a number of our customers may have been targeted with SMS messages that have been made to look like they were sent from delivery services such as DHL, Amazon and Argos (although there may...

Article iD 5G Network: Device Compatibility

5G is here! The wait is over! 5G is finally here and is being rolled out across the iD Mobile network. All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devi...

Article Getting Ready for 5G

What is 5G? 5G is the next generation of mobile network technology. It follows on from 1G, 2G, 3G and 4G. But it’s not just an uninventively named sequel. Get ready for even faster data speeds, better connectivity in busy places and less buffering when watching films or making video calls. What are...

Article Deliveries and Switching over Easter

Deliveries and Switching over EasterPlanning on ordering a new iD plan or upgrading your current one? There will be a few changes to our delivery and switching timescales over the next few days. The tables below show your expected delivery and switching date over the next week. Easter Delivery Times...

Article Customer notice: Suspected fraudulent texts

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confir...

Article iD Community News & Updates - April

iD Community News and Updates - April 2021 Welcome to the iD Community news and updates blog! This is the place to come for your monthly lowdown on what’s been happening across the Community. From new starters to new iD superheroes, you’ll find all the latest Community goings-on here… The March Reca...

Article COVID-19 Initiatives 2021

COVID-19 (Coronavirus) Update 2021Our customers, colleagues and iD Community are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you...

Article How to Contact us Over the Festive Period

If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sun...

Article Switching to iD Over the Festive Period

If you’re switching over to iD between 23rd December and 4th January it will take you a little longer than usual. But don’t worry!You can still use your brand-new iD Mobile plan, but your old account will take a little longer to disconnect.The transferring of your old number over to iD Mobile won’t...

Article Unable to see the Live Chat button?

We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page. Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a...

Article COVID-19 (Coronavirus) Update

Our customers, colleagues and communities are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can t...

Article Trade in: Everything you need to know

What is Trade-in?Currently there are approximately 7.7 billion people in the world. And currently there are around 8.97 billion mobile devices in the world! So what can you do with all these spare phones? Make money!AtiD Mobile, we want to help everyone be able to make the most of their old phones...

Article Customer notice: Switching services are temporarily unavailable

We’re currently experiencing a technical issue that means you may be unable to request or give us your switching information (PAC, STAC or INFO), via text, online or the iD Mobile app. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon...

Article Emergency SOS System: Government Trial

Advice for our customers: Customers affected – All mobile users in East Suffolk areaIf you’re in the East Suffolk area from 1pm - 2pm on Tuesday 25th May, you may receive an SOS alert that you need to acknowledge to carry on using your phone. Don’t be alarmed, though. This message is not from us, i...

Article The iD Mobile app and My Account online is currently unavailable

We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.Please be assured our technical team are working hard on getting this issue resolved.In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our au...

Article Intermittent Network Outage

We’ve aware that some that some customers maybe be experiencing network issues this morning, this will be affecting the ability to make calls over the 3G network and Wi-Fi calls. We are working with our network partners to resolve this as soon as possible.We apologise for any inconvenience caused.Th...

Article RESOLVED The iD Mobile app and My Account online is currently unavailable

We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.Please be assured our technical team are working hard on getting this issue resolved.In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our au...

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Article *Updated 08:30 am* - Customer Notice: Important info about iD Mobile services this morning

Article iD Community News and Updates - August 2021

Article Customer Notice: Important info about iD Mobile services this weekend

Article Customer Notice: Suspected Fraudulent Texts

Article Customer Notice: Data Roaming is currently unavailable for some customers

Article Emergency SOS System: Government Trial - Reading Area

Article iD Community News and Updates - July 2021

Article iD Community News & Updates - June 2021

Article Fraudulent Delivery Service SMS

Article iD 5G Network: Device Compatibility

Article Getting Ready for 5G

Article Deliveries and Switching over Easter

Article Customer notice: Suspected fraudulent texts

Article iD Community News & Updates - April

Article COVID-19 Initiatives 2021

Article How to Contact us Over the Festive Period

Article Switching to iD Over the Festive Period

Article Unable to see the Live Chat button?

Article COVID-19 (Coronavirus) Update

Article Trade in: Everything you need to know

Article Customer notice: Switching services are temporarily unavailable

Article Emergency SOS System: Government Trial

Article The iD Mobile app and My Account online is currently unavailable

Article Intermittent Network Outage

Article **RESOLVED** The iD Mobile app and My Account online is currently unavailable

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Article Updated 08:30 am - Customer Notice: Important info about iD Mobile services this morning

Article RESOLVED The iD Mobile app and My Account online is currently unavailable