Can't see the Live Chat button on our website? Don't worry, here are a few things to try to get it working.
I'm unable to see the Live Chat button. What should I do?
The Live Chat button can take a moment to pop up depending on your internet speed. Please wait at least 30 seconds for the page to fully load without refreshing.
If it still doesn't appear, try these steps:
- Accept Functional Cookies
Live Chat needs cookies to work. You must accept or enable Functional Cookies in our cookie settings.
- Visit our Privacy and Cookie Policy page.
- Scroll down to How do I manage my cookie preferences?.
- Select Manage Cookies and ensure Functional Cookies are turned on.
- Try a different internet browser
Sometimes specific browsers don't play nicely with the chat button. If you can't see it, try switching. For example, if you're on Chrome, give Safari or Firefox a go.
- Check your security settings
Strict privacy settings or pop-up blockers can sometimes hide the Live Chat button. Try temporarily turning these off and refreshing the page.
