We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.
Please be assured our technical team are working hard on getting this issue resolved.
In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our automated phone service on 7777 from your iD Mobile phone.
We apologise for any inconvenience this might cause.
The iD Mobile Team