Best answer by Ryan
The allowances will be adjusted to reflect any direct debit changes, so with your direct debit being brought forward, this effectively cuts the month short. Does this explain your situation?
Ryan
Best answer by Ryan
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Hello,
I have been trying to get through to the online chat in regards to a urgent problem in regards to my allowance and also an issue with keeping my existing number. Please can you let me know when the online chat service is available or if you can help?
Thanks
Hello
You need to wait on the page as the button will become available once an agent is free.
What issue are you having with keeping your existing number? Is this to bring the number over to us?
You can do this by going to https://my.idmobile.co.uk/
You might need to register if you’ve not registered for an iD account first which is on https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Once registered, log-in and click My Services > Keep your number
Enter your PAC code and number here to port it.
You can also manage and track your allowance there.
Mohammed
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