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Change Login Email Address

  • 8 September 2020
  • 1 reply
  • 98 views

Hello,

I recently stopped using the email account that I joined ID with. I was able to change my email address in ‘My Account’, but it informed me that this would not change the email address used to log in to the app.

Does anyone know if there is a way around this? I’m not satisfied with having to remember to use the old email address (which I no longer plan to use going forward) just to log in, and not sure why this has to be decoupled from what appears to be the contact email address for everything else…

Thanks.

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Best answer by Mohammed 10 September 2020, 16:24

Hello @THUNDERSTRUCK220,

It’s not possible to change the username at this moment in time.

So this email username would need to be used to log-in.

However, you can log into your account and update your contact email address.

This will ensure any email communication is sent to the correct email.

 

Mohammed

 

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Hello @THUNDERSTRUCK220,

It’s not possible to change the username at this moment in time.

So this email username would need to be used to log-in.

However, you can log into your account and update your contact email address.

This will ensure any email communication is sent to the correct email.

 

Mohammed

 

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