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How long do I have to cancel my new contract?

  • 17 December 2019
  • 2 replies
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how long so I have to cancel my new mobile phone agreement please?

 

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Best answer by Mohammed 20 December 2019, 14:11

how long so I have to cancel my new mobile phone agreement please?

 

 

Hello @Freya 14,

If purchased via iD Mobile directly, you’ll have 30-days to change your mind.

For purchases made via Carphone Warehouse, it’s 14-days.

 

Get in touch with us via the above details and we’ll pick this up.

 

Mohammed

 

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Userlevel 7
Badge +8

how long so I have to cancel my new mobile phone agreement please?

 

 

Hello @Freya 14,

If purchased via iD Mobile directly, you’ll have 30-days to change your mind.

For purchases made via Carphone Warehouse, it’s 14-days.

 

Get in touch with us via the above details and we’ll pick this up.

 

Mohammed

 

Userlevel 5
Badge +6

Hi @Freya 14 

Is this account in your own name?  If so, please could you get in touch with us either through one of the following:

Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)
Emailing our office at: communitysupport@idmobile.co.uk
If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


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