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I need a replacement SIM card

  • 13 October 2020
  • 2 replies
  • 7 views

Hiya I need to order a replacement sim for my son,iv had to cancel the direct debt as I have been being charged and couldn't use the service. I would like a replacement sim so we can start using it.

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Best answer by Mohammed 15 October 2020, 14:31

Hello @A1fromda9,

We’ll get a PM sent over to you so we can issue a replacement SIM.

Cancelling a Direct Debit will not resolve matters as this will only negatively impact you if payments are not upkept.

 

Please check your PMs.

 

Mohammed

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2 replies

I have been locked out of the app and it won't let me rest anything as it keeps saying it will send a message to the sim.

Userlevel 7
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Hello @A1fromda9,

We’ll get a PM sent over to you so we can issue a replacement SIM.

Cancelling a Direct Debit will not resolve matters as this will only negatively impact you if payments are not upkept.

 

Please check your PMs.

 

Mohammed

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