I am trying to update my email address without much success. Somehow, iD slipped through the net when I was informing everyone at the beginning of this year which means now I cannot log into my iD account because I closed the old email etc. and there’s not a chance I remember a password.
So, a couple of days ago, I phoned 7777 and gave my mobile number and new email address (the same one I have registered with this community). I was delighted to hear him tell me it would be done straightaway but …. I am not completely surprised to find that nothing has actually changed.
I am going around in circles now, getting nowhere, so any help out there please? Surely it can’t be such a hard thing to do? I have been paying monthly, using their SIM card with no problem and do not want to create any confusion which may lead to my mobile not functioning.
I am not using the iD App just trying to log into my account, using my laptop so my thanks to anyone who reads this and can advise me. I’m much obliged ( I know … guess it’s a generation thing ).
Kind regards Elaine Mills