The ID app or online links will not log me in. No matter how many times I change my password WITH SUCCESS!!. I HAVE ISSUES AND CANNOT CONTACT ANYONE ABOUT THEM TO RECIEVE ANSWERS. TOTALLY UNNACCEPTABLE
Best answer by Kevin
View original
Logging In
This topic has been closed for comments
Try after few hours. Clear cache and storage of app / browser.
Make sure you are using rite user name and password.
Use different browser.
Thanks tried all that. Even their own customer service couldn't do it pre lockdown.
I have 2 sims and the data has not rolled over, they will take your money but then disappear into a void it seems!!
Userlevel 4
+10
Hello there
Are you 100% certain you have BOTH the iD Mobile accounts you have registered? As each one would need registering with it’s own unique username and email address.
If they are definitely registered, and you need to reset your password, you can do that here: https://my.idmobile.co.uk/web/cpw/home/
Each password would be case-sensitive and require a number be in the password too. So be extra careful when entering it to make sure it’s a perfect match.
If you’re still facing further issues, please show us a screenshot of the page/ problem you’re facing and we’ll try to guide you further as needed.
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more