Question

My account is no longer active?

  • 11 April 2020
  • 4 replies
  • 78 views
jono_davies
Rank

I have purchased a new ID plan, haing just transferred from Vodafone, which I have a new ID phone number for, customer service pin, but unfortunately cannot access my information due to already registering my email when i had another ID mobile in 2017, which again I have the number for, account number. 

When trying to access, i hit this wall....

"Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777."

 

Can somebody help?

4 replies

A
Rank
Userlevel 3
Badge +5

Hi @jono_davies 

Do you have another email address you can use instead to register your new account?

 

Aklima 

Please do not message me directly, as this is currently not being monitored.
A
Rank
Userlevel 3
Badge +5

@jono_davies 

It is very easy to request your PAC Code nowadays. you just need to text PAC and your date of birth in a format of DD/MM/YY to 65075 and you will receive your PAC Code within few minutes.

Aklima 

Please do not message me directly, as this is currently not being monitored.
Sheenab
Rank

Jono_davies;  I’m having this same problem, did you get it resolved, if so how?

Will
Rank
Userlevel 6
Badge +8

Hi @Sheenab, 

 

Have you tried logging into the old account?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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