Desperately need help pleaseĀ
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to look into your accountĀ and assist you.
Theyāre availableĀ between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.Ā
The Live Chat button may not always appear as āavailableā. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Hi
From what I can see from the most recent message chain, we needed you to email us some further evidence before we could help further.
Please bump the message chain there once that has been sent and weāll help further there.
Can't talk to anyone , stop using covid as an excuse don't have that problem with ee or VodafoneĀ
The sooner i get my pac , the sooner I can take my old number back to ee,Ā never would we use id again, the company is a joke
Why canāt I speak to an actual person?Ā The āLive Chatā is not live, itās a bot which doesnāt answer any questions. The phone number given just gives me loads of irrelevant information and no opportunity to speak to a person,
Hi
We are sorry to hear that you have had issues with getting in touch; what can we help you with today? We can try and answer this here.
Hi
This isnāt good to hear, what can we help you with today? If it is to do with a PAC code, you canĀ TextĀ PAC DDMMYYĀ toĀ 65075Ā (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.
Ryan
Need to speak to an agent
Because I received a message from ID saying my all minutes Are been usedĀ
this isnāt rightĀ
Hi
Ā
Thank you,
Rory
Hi
Ā
What makes you say that? Anything we can help you with?
Ā
Will
HiĀ
Ā
What makes you say that? Anything we can help you with?
Ā
Will
Please go to my question.. Nobody has responded, I have asked twice. These people on this thread aren't the only ones having a bad time with I'd.Ā It seems the company is very bad a correspondence.. And the trouble it is to get to speak to an actual human, is nothing short of a joke. The chat feature is horrendous also I have screenshots from being passed around for 1 hour.. And STILL I have no phone..Ā
Ā
HiĀ
Ā
What makes you say that? Anything we can help you with?
Ā
Will
Please go to my question.. Nobody has responded, I have asked twice. These people on this thread aren't the only ones having a bad time with I'd.Ā It seems the company is very bad a correspondence.. And the trouble it is to get to speak to an actual human, is nothing short of a joke. The chat feature is horrendous also I have screenshots from being passed around for 1 hour.. And STILL I have no phone..Ā
Ā
Ā
Hello
Weāll reply to your topic now.
Ā
Mohammed
I am about to give up experiencing the same problem.Ā Whoever designed this website is a joke
Ā
I need to speak URGENTLY about my account and the system does not recognise my user name, etc. PLEASE DO SOMETHING
Reply
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