I have a tricky problem. I had a ID Mobile SIM about 6 mths ago which i cancelled. That SIM was associated with my email address which i used to access the ID Mobile mobile app for tracking my data usage.
I have recently registered a new ID Mobile SIM but I cannot access the app as my old SIM is still registered to my email address - which is also linked to the app - and it just says "account unavailable as your plan ended over 6 mths ago"
Why does cancelling your contract not dissociate the cancelled SIM from your email address?? I can't be the only person who has ever cancelled a contract and then opened a new one can i?
Anyone got any ideas how i can fix?
Best answer by Mohammed
According to Data Protection and GDPR law I have the legal right to have all my data completely wiped from any online storage if I request it. That means I should be able to ask you to completely forget me therefore disassociating my email address from any previous products. If you can't do this it means you are storing my email details forever = not legal.
If what you say is true, your security officer should take a pretty quick look at your security policies.
Apologies for any misunderstandings. Simply un-linking the username from the old account isn't something we can do. Registering with a new email would be the best way to go about doing this.
Cancelling a contract would not lead to automatically deleting your account from our records.
You should be able to complete this request via our Web Form and the Team will look into your request.
You will be able to register for a new iD account using a different email address to manage your account.
There is nothing stopping you keeping the same contact email address but it's not currently possible to have the same email address registered as a log-in for multiple accounts.