SIM card not working following SIM Swap

My SIM card is not working and they are saying that I’m getting a new one but I’ve never requested a new sim

This topic has been closed for comments

My SIM card is not working and they are saying that I’m getting a new one but I’ve never requested a new sim

Saying that it will be active in 24hrs but does that mean I’m getting a new sim and new number?

Userlevel 7

+10

Hello @Lynnedouglas,

This is shown when you activate a replacement SIM or new SIM via the app/account.

Can you confirm if you ever recently upgraded your contract?

If you don’t have a different SIM the only way to fix it is issuing a replacement SIM.

Let us know if you’d like us to send this out or if you managed to sort this already.

Mohammed

Why iD Mobile?

Sign up