Question

Unable to log in due to no text receivable

  • 22 September 2020
  • 1 reply
  • 25 views
T
Rank

How can I log into my online account or app, I do the reset password and it sends a text which I cannot retrieve as the sim card is in a dongle and does not work in a handset, help please as I cannot access my account to download my bills

1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @thorbyns,

 

What is the reason the SIM card doesn’t work in a handset? this would be the easiest solution you see.

 

Will

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