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Website Checkout Issues

  • 8 December 2019
  • 5 replies
  • 120 views

Userlevel 1

Hi,

I’m having problems finishing buying a monthly SIM as the website doesn’t seem to want to go to the checkout stage. I’ve been charged £0.01 several times on my account and can see that those charges have gone through to my bank account but for some reason the website keeps redirecting me back to the payment page with no error showing through.

Advice on what is happening here would be much appreciated. Thanks

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Best answer by Mohammed 9 December 2019, 13:41

Hello @sean64roche,

 

Sorry to hear you’re having trouble checking out.

 

Can you confirm if the address used for the order is matching the address on your card as well as the name?

All the billing details should match that of the order.

 

Mohammed

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5 replies

Userlevel 7
Badge +9

Hello @sean64roche,

 

Sorry to hear you’re having trouble checking out.

 

Can you confirm if the address used for the order is matching the address on your card as well as the name?

All the billing details should match that of the order.

 

Mohammed

Userlevel 1

Hi Mohammed,

Thanks for your help. I’ve identified that my billing address and the postal address didn’t match. I’ve managed to finish the purchase.

 

Sean

Userlevel 7
Badge +9

Hi Mohammed,

Thanks for your help. I’ve identified that my billing address and the postal address didn’t match. I’ve managed to finish the purchase.

 

Sean

Glad to hear you were able to complete the purchase @sean64roche !

 

Mohammed

My checkout keeps rejecting the 0.01 I've entered card few times with no luck

Userlevel 4
Badge +2

Hi @Carolynjatcheson 

I’m sorry to see this post was not responded to.

Can you please confirm if this issue has resolved?

Thanks,

Pearl

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