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£30 currys gift card (refer a friend)

  • 4 January 2023
  • 9 replies
  • 502 views
C
Rank

Ordered another phone via the refer a friend through I’d mobile 

3 months have passed and still haven’t received our £30 curry vouchers 

one for the referer and one for the new joiner 

what are the next steps 

 

who do I contact with this issue 

 

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Best answer by Mohammed 9 January 2023, 15:19

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9 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Cherub,

For a refer a friend claim the following process needs to be followed:

Referrer signs up to the refer a friend page, entering their details and sharing their unique link

Referred purchaser clicks the link, enters their details and makes a valid purchase via our site

Referred purchase links their account number once the contract is received 

Buyapowa validates the claim.

Following 2 bil payments updated on Buyapowa’s systems, the vouchers are sent out.

Can you confirm if this process has been followed?

Mohammed

 

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C
Rank

Hi yes we did all the above and we still have not heard or received any information ref the vouchers 

 

Sam henry

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Cherub,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi there having same issue to my knowledge followed all the instructions for myself and a friend signed up November and not had anything any help much appreciated 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Jsni99,

Sorry to hear that.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
symanthia95
Rank

Hi Team, I’m also having this issue, signed up as instructed in October and neither of us have heard anything, any advice is much appreciated 

Tom
Rank
Userlevel 7
Badge +4

Hi @symanthia95 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi, we are also still awaiting the vouchers. We have paid more than 2 months of the contract already. 

 

Please can you advise?

 

Thanks

Tom
Rank
Userlevel 7
Badge +4

Hi @JennyR 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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