4g not working

  • 4 August 2023
  • 2 replies
  • 50 views
bethwebber12
Rank

Hi, 

my mobile data has not been working for 2 days now but I can connect to Wi-Fi fine. I have data and have tried switching my phone on and off. 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

There could be several reasons for this @bethwebber12.

  • There’s a network fault or issue in your area.
  • You’ve got a damaged or faulty SIM card.
  • Your iD pay-monthly account is suspended - bill not paid.
  • Your iD PAYG doesn’t have credit.
  • Your handset has a fault affecting mobile data.

Have you checked/tested any of the above?

Kash
Rank
Userlevel 7
Badge +7

Hi @bethwebber12,

Welcome to the Community!

We would advise checking the information that @andewhite provided.

You can check the network status and coverage HERE.

Further to this it may be worth trying the SIM in a different handset if you can’t see any coverage issues.

 

Kash

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