access to additional sim only contract

  • 18 December 2023
  • 8 replies
  • 67 views
Michelle Doherty
Rank
Userlevel 1

How do I access the account details for an additional SIM only contract that I took out for my son?

8 replies

P
Rank
Userlevel 1

Hi @Michelle Doherty 

I’m sorry to say but you’ll have to use a different email address to your own to see that account

That was one of many problems I had with this company before I had cancelled my contracts within days of getting them and still having issues with them now.

Hopefully that may help you.

Michelle Doherty
Rank
Userlevel 1

Hi, thanks for the reply. I don't mind doing that. But how do I go about it? Thanks

andewhite
Rank
Userlevel 8
Badge +9

Hi, thanks for the reply. I don't mind doing that. But how do I go about it? Thanks

You’ll need to register for another (new) iD online account, to use with the new SIM only contract. 

Do this online at https://my.idmobile.co.uk, with a different email address. 

 

P
Rank
Userlevel 1

Hi Michelle,

As I found out if you use Hotmail as your email address then you need to set up another account with them or something like gmail or yahoo mail as this company doesn’t allow you to use just one.

They’re not able or don’t want to add the 2 accounts together under same username unlike a company like EE or o2 for a example.

Michelle Doherty
Rank
Userlevel 1

No problem, the additional SIM was for my son who now has his own email so I've just used that. Thanks for the advice 

P
Rank
Userlevel 1

Best of luck to both of you’s!

Michelle Doherty
Rank
Userlevel 1

All sorted now. Thanks 

Tom
Rank
Userlevel 7
Badge +4

Hi @Michelle Doherty 

 

Glad to hear that’s sorted, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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