Question

Accidentally bought sim only plan but can't find how to cancel

  • 3 December 2022
  • 1 reply
  • 16 views
Lisa Pirisi
Rank

Hello,

 

I bought a sim only plan by accident and would like to cancel it but I don’t have any of the login details yet and am struggling to get through to customer service on the live chat, can anyone help me with this?

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Lisa Pirisi,

Sorry to hear you’re having trouble cancelling.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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