Solved

account email

L
Rank

I use an old work email for my account and I no longer work for that company. I need to reset my password to log in but won’t be able to retrieve the password.

 

Please help!

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Best answer by Siân 21 May 2023, 11:47

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10 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Speak to a live chat agent by clicking here and they will be able to help you reset your password.

Siân
Rank
Userlevel 3
Badge +1

Hi @Liam Ager please let us know how you get on with our Live Chat Team. If you still need assistance please let us know.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Speak to a live chat agent by clicking here and they will be able to help you reset your password.

er…

 

 

L
Rank

I’m not even sure that’s the right approach. They will presumably send a new password to my old email address? I won’t have access.

WelshPaul
Rank
Userlevel 8
Badge +6

Speak to a live chat agent by clicking here and they will be able to help you reset your password.

er…

 

 

Log out of this community account first and try again.

L
Rank

Speak to a live chat agent by clicking here and they will be able to help you reset your password.

er…

 

 

Log out of this community account first and try again.

And if I can’t get back in? Then I’m really done for as there’s no phone number for support.

L
Rank

Hi @Liam Ager please let us know how you get on with our Live Chat Team. If you still need assistance please let us know.

Hi Sian, I can’t access the live chat team. I would appreciate any help you can offer.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Liam Ager,

Try opening the iD website in Incognito or private browsing.

This should prevent the issue with the error as it’s related to cookies.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

The livechat bot hasn’t worked as it just directs me to a “password” reset option.

Tom
Rank
Userlevel 7
Badge +4

Hi @Liam Ager 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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