Question

Account suspended even after bill has been paid

  • 25 August 2022
  • 2 replies
  • 80 views
Bernadette Howard
Rank

My account has be suspended but I have paid my bill how do I sort this out 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Bernadette Howard, after you payment your outstanding bill, it can take several hours for iD Mobile’s systems to unlock the suspended account.

Can’t wait? Then get in-touch using the online chat service at https://idmobile.co.uk/live-chat - tell the agent you’ve paid your bill.

You can chat to an iD agent between 9am - 8pm on weekdays.

Good luck.

Tom
Rank
Userlevel 7
Badge +4

Hi @Bernadette Howard 

 

Sorry to hear this! Sometimes a bar isn’t lifted after the bill has been paid, however as long as a bill has been paid we’d have no issue lifting the bar!

 

Please get in contact via the Live Chat so we can lift the bar!

 

Tom

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