Hello,
I blocked a sim and phone when lost on 12th Jan. I activated a new sim for a lost phone on 14/1/22 before realising the temporary phone I was going to use was still locked to anther provider. Received replacement phone, iPhone 12, 19th Jan. Checked and saw replacement SIM was still registered and activated. I have followed the tutorials but am unable to get connection to the network.
+9
Hello
I think if you’ve previously reported a SIM/phone as lost, iD ‘lock’ your account. So, despite having a working SIM again, your account will still be ‘locked’.
Get in-touch, using the Live Chat service, for assistance from iD customer support.
It’s best to connect and chat 9am - 8pm weekdays or 9am - 6pm weekends, because iD agents are available at these times.
Just type “talk to a person” after connecting to get an agent and not the 24/7 bot.
Anyway, good luck.
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